Who can buy from f5global.com?
Any individual 18 years of age and legally allowed to shop in United Arab Emirates can shop at f5global.com. They need to possess a valid credit / debit card (VISA / MASTER CARD) issued by an authorized bank.
How can I contact f5global.com?
You can call us at Tel. No +971 56 526 8881 between 9:00 am to 9:00 pm and speak to our customer service representative or write to us F5DubaiHills@apparelglobal.com for any queries you have about f5global.com, or your order. You can also give the feedback on our website regarding our services. You can contact us for the following:
- Password related queries;
- Login related queries;
- My account / profile change queries;
- Payment related queries;
- Merchandise / product related queries;
- Website navigation related queries;
- Pricing, promotion, discount related queries;
- Delivery related queries; or
- Anything that the customer may wish to clarify about f5global.com
How can I stop f5global.com e-mails from my spam folder?
We take care to not spam our valuable customer's mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add f5global.com mail ids F5DubaiHills@apparelglobal.com ) into your trusted sender list.
How do I unsubscribe from your mailing list?
You have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc. If you are not interested to receive any emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
How can I make a payment?
Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer and Cash on Delivery.
Do you accept payment through Cheque /Demand Draft?
No, presently we are not accepting payment through Cheque /Demand Draft.
What can be done if my credit/debit card has been compromised while making a payment online?
Can I pay in-store for a product bought online?
No, we currently do not support this facility.
What do we use your information for?
F5Global.com offers the same quality of merchandise as sold in F5 Dubai Hills Mall store, and the prices are also the same.
How do I understand which size will fit me? Do you have any size charts?
We have standard size and size charts.
CANCELLATION / RETURNS / REFUND RELATED
What happens if merchandise ordered is out of stock?
If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 4 days to ship, we will inform you about the delay and cancel the merchandise, and shall reverse any charges made to your credit / debit card against that merchandise.
Is there a limit to the quantity that I can order for?
There is a limit of maximum of 20 items in cart, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
Can I cancel an order or a merchandise?
Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the link received by Aramex on sms , and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible.
Can I change shipping address of the order?
You can change the shipping address before your order is billed and shipped by calling Customer Care on +971 56 526 8881 from 9.00 am 9.00PM Saturday through Thursday.
What is your return/refund and replacement policy?
We offer a 14 days returns, refund and exchange policy. Please refer our returns policy for more details.
In case I change my mind about the color / size picked up, can I have it exchanged?
Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot be exchanged or returned, please refer our return policy.
I want to return a product, how can I do that?
You may return merchandise to in the following ways:
- Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care on +971 56 526 8881.
- You can also visit the respective F5 Store in Dubai Hills Mall United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice.
- You may call F5Global.com customer support care at on +971 56 526 8881, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. For Details please refer our returns policy.
Can I return or exchange a product by mail/ courier?
Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our returns policy.
Can I return my product to your store?
Yes, merchandise can be returned at our stores; to check which merchandise cannot be returned in our stores please call our customer care, for more details please refer our returns policy.
How can I return/exchange the merchandise if there is no Club Apparel store in my city?
You may call and email us at F5DubaiHills@apparelglobal.com F5Global.com customer care, and request to them a return or exchange. We will manage for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, if failed then the return/ exchange / refund may not be possible.
How can I receive my money for the merchandise which I have returned or cancelled?
You will receive your money in the same manner in which you paid for purchase.
However, for COD returns, you will be provided with a gift card which you can utilize to shop at any of our physical stores.
Can I get warranty/guarantee for the merchandise?
If manufacturer warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details.
Where do you deliver?
We currently deliver to in major cities in United Arab Emirates and Worldwide.
What is your shipping policy?
Please refer to our Shipping Policy section for the same.
Are there any places/ items for which delivery might take longer?
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all United Arab Emirates deliveries are completed within 3-5 days once we receive your order we make all attempts to deliver within the committed time and for international shipments it may take around 10-12 days to deliver. However, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
What happens in case I am not available when you deliver the merchandise?
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.
What I do when my order arrives damaged?
If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 14 days of receiving the cover or merchandise. For more details please see our returns policy.
Can I change my delivery address?
Yes, you may change the delivery address, only when we have not billed and shipped your order. You have to call customer care on Phone no +971 56 526 8881 between 9:00 am to 9:00 pm and may request for the same
What are the shipping charges and/ or if there is any additional charges for delivery?
We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as quantity of merchandise ordered, type of merchandise ordered and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you need not make the payment to the delivery man for your order.
Does the ordered merchandise price include shipping charges?
The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address. To view our shipping charges click here.
How can I Track my Order?
You can check through clicking on the link provided by Aramex in the sms you received.
Who will pay charges for the return merchandise?
If you are not satisfied with your purchase of merchandise for any reason, and wish to return the merchandise as per the Returns Policy through courier pickup arranged by us , you do not need to pay any courier charges for the return of merchandise for the shipment purpose.
What can be done if the merchandise ordered reaches to me in a damaged/defective condition?
If you feel that the package/wrapper is damaged before accepting the delivery of merchandise, then do not accept the delivery and immediately inform us about it. If you have accepted the delivery of merchandise, thereafter you known that the package is damaged, then you can contact with us within 14 days of receiving the delivery. With an exception of a few merchandise we have a 14 days return / exchange policy. For more information please see our returns policy. Please see our shipping policy and returns policy for your reference.
How can I cancel my merchandise which was ordered?
You may cancel the order, before it is shipped. With an exception of a few merchandise, which cannot be cancelled we will refund the full amount charged to your card. For more details please refer our shipping policy and returns policy.
What should I do if I get something different instead of what I have ordered?
We will take utmost care to your merchandise what you ordered. Rarely the orders get mixed up. If you found the same you can contact us within 24 hours of receiving the delivery.
PRIVACY / SECURITY RELATED
Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer Secure Shopping for more details.
Is the information I enter encrypted?
Yes, we encrypt all credit / debit card or payment information using 128 bit encryption programs.
Is registration on the website compulsory?
No, it is not compulsory to register to shop at f5global.com to browse. At the point of check out you will be required to register.
Is my personal information secured?
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Is there any charge for registration on the website?
There is No Charge for registration on f5global.com
How can my registration expire?
Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.
Can you please explain the benefits for registration?
If you are a registered member you will get following benefits:
- Checkout - Sign in and proceed to checkout for quick ordering.
- Order History - Review details of your Order.
- Address Book - Create and save addresses of your family & friends for faster check out.
What happens if I forget my password?
We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.
If I want to edit my personal information, can I do it?
Yes, it is possible to change your information; this can be done in the My Account section. But, you will not be able to modify your Title, Name, Gender, and Date of birth.
What happens in case I forget my Login Id?
You can write to us at F5DubaiHills@apparelglobal.com while writing following details: Date of birth, First Name, Last Name, Address, Past order number of an order placed from your login id, if any.