Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: support@f5global.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

We take care to not spam our valuable customer's mail boxes. However, at times our emails may land in your spam / junk mail folder.

Please add f5global.com email id support@f5global.com to your trusted sender list.

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction)

No, presently we are not accepting payment through Cheque /Demand Draft.

Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

No, we currently do not offer this facility.

F5Global.com offers the same quality of merchandise as sold in F5 Dubai Hills Mall store, and the prices are also the same.

We have standard size and size charts provided on each product page in product details section.

If the merchandise is out of stock it will appear as out of stock on the website and you wont be able to add it to the shopping bag.

If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out.

If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best effort to fulfill the order. In circumstances that we are not able to source it for you, or if it is taking longer than 4 days to ship, we will inform you about the delay and cancel the merchandise, and reverse any charges made to your credit / debit card against value of the merchandise.

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed.

To check the status of whether your order has been shipped or not, click on the tracking link received by Delivery Partner on SMS or Email which will indicate the shipping status of your order.

You can change the shipping address before your order is billed and shipped.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

We offer a 14 days returns, refund policy. We do not offer exchange at this point of time. Please refer our returns policy for more details.

We do not offer exchange of products.

You may return merchandise in the following ways:

1. You can visit the F5 Store in Dubai Hills Mall United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice.
2. You may call F5Global.com customer support care on +971 56 526 8881, and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us.
3. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible. For Details please refer our returns policy.

If you pay by COD your will receive the refund by these two methods:

1. Return to store: If you return product to the store we will give you cash refund.

2. Online return: You can call the customer support on +971 56 526 8881 to arrange for return pickup.

The refund will be issued as an online Gift Card upon receipt of product in saleable condition along with receipt.

You can redeem the Gift Card for an online purchase within 6 months.

Gift Card is a single use voucher valid for 6 months from the date of issue.

We currently deliver across United Arab Emirates and Worldwide.

Please refer to our Shipping Policy page for the same.

Estimated delivery time is mentioned against each product.

Typically all United Arab Emirates deliveries are completed within 3-5 days once we receive your order.

International shipments may take around 10-12 days to deliver.

We make all efforts to deliver within the committed time.

However, it may take longer than expected in some far to reach areas.

Our Delivery partner will call you to deliver the order at that time you can ask him to reschedule the delivery.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

If you find the box is damaged during delivery please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

And we will assist you accordingly.

Yes, you may change the delivery address, before your order is billed and shipped.

You may call us on +971 56 526 8881 between 9:00 am to 9:00 pm and may request for the same

Please refer to our shipping policy page for more details.

The shipping charges and service tax will be added to your order amount on the billing page, based on the shipping address.

For the details on the shipping charges you can refer our shipping policy page.

You can track your order from the link received in your order confirmation Email or SMS received by Delivery Partner and F5.

If you are not satisfied with your purchase for any reason, and wish to return the merchandise you do not need to pay any additional courier charges as per the Returns Policy.

If you feel that the package/wrapper is damaged you can return the product.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

You may cancel the order, before it is shipped.

For more details please refer our shipping policy and returns policy.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer Privacy Policy page for more details.

Yes, we encrypt all credit / debit card or payment information using 128 bit encryption programs.

You can refer our Privacy policy page.

We implement a variety of security measures to maintain the safety of your personal information.

There is no Charge for registration on f5global.com

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

You can write your feedback or queries here.

We will reactivate your account after verification to confirm your identity.

If you are a registered member you will get following benefits:

1. Checkout - Sign in and proceed to checkout for quick ordering.
2. Order Management - Review and manage details of your Order.
3. Address Book - Create and save shipping addresses for faster check out.
4. Wishlist - Save your wishlist for easy access on any device.

No, it is not compulsory to register to shop at f5global.com to browse.

However creating account can manage your Wishlist and orders.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: support@f5global.com with the following details: Date of birth, First Name, Last Name and Email Address.

And our team will assist you in recovering your Login ID.

You can retrieve your password by going to the login page and clicking "forgot password" link , enter your email ID registered with us and submit. We will send you an email with the instructions to reset your password.

Yes, it is possible to update your personal information in My Account section.