FAQs

If the merchandise is out of stock it will appear as out of stock on the website and you wont be able to add it to the shopping bag.

If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out.

If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best effort to fulfill the order. In circumstances that we are not able to source it for you, or if it is taking longer than 4 days to ship, we will inform you about the delay and cancel the merchandise, and reverse any charges made to your credit / debit card against value of the merchandise.

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed.

To check the status of whether your order has been shipped or not, click on the tracking link received by Delivery Partner on SMS or Email which will indicate the shipping status of your order.

You can change the shipping address before your order is billed and shipped.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-10PM UAE time.
- Phone: +971 56 526 8881
- Email: f5dubaihills@apparelglobal.com
- Instagram: https://www.instagram.com/f5global/

We offer a 14 days returns, refund policy. We do not offer exchange at this point of time. Please refer our returns policy for more details.

We do not offer exchange of products.

You may return merchandise in the following ways:

1. You can visit the F5 Store in Dubai Hills Mall United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice.
2. You may call F5Global.com customer support care on +971 56 526 8881, and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us.
3. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible. For Details please refer our returns policy.

If you pay by COD your will receive the refund by these two methods:

1. Return to store: If you return product to the store we will give you cash refund.

2. Online return: You can call the customer support on +971 56 526 8881 to arrange for return pickup.

The refund will be issued as an online Gift Card upon receipt of product in saleable condition along with receipt.

You can redeem the Gift Card for an online purchase within 6 months.

Gift Card is a single use voucher valid for 6 months from the date of issue.